Senior Order Specialist

Job Summary

Managing Access Service Requests (ASRs) and Local Service Requests (LSRs), the full-time Senior Order Specialist will oversee the order flow from submission to completion, acting as the primary point of contact for customers and internal departments.

Key responsibilities:

• Review and validate ASRs and LSRs for accuracy and completeness
• Interface with customers to resolve discrepancies and provide order updates
• Coordinate the escalation of orders and provision network builds for new carriers

Required qualifications:

• High school diploma or GED
• Bachelor's degree in a relevant field or equivalent experience
• Minimum of seven years of telecommunications experience
• At least three years of experience in commercial customer order operation or billing support management
• Strong attention to detail and problem-solving skills