Senior Payment Solutions Analyst

Job Summary

As the technical expert and operational anchor for the Payment Solutions team, the full-time Senior Payment Solutions Analyst will manage complex healthcare merchant cancellations, oversee dispute resolutions, and mentor junior analysts while working in-office initially with potential for remote flexibility.

Key Responsibilities

• Investigate and resolve borrower disputes related to loan cancellations and service non-receipt
• Conduct inbound and outbound calls to delinquent borrowers, facilitating payment resolutions
• Process dispute inquiries from collections agencies and ensure compliance with regulatory standards

Required Qualifications

• 5+ years of experience in consumer lending, loan servicing, collections, or dispute resolution
• Direct experience managing multi-channel digital communications and phone calls
• Proven research and analytical skills with the ability to resolve complex issues creatively
• Solid understanding of consumer servicing regulations, including FDCPA and TCPA
• Strong communication skills for managing customer interactions professionally