Senior People Operations Manager

Job Summary

Focused on enhancing team performance, the full-time Senior People Operations Manager will coach managers through hiring, performance management, and employee relations processes in a remote setting.

Key responsibilities

• Assist managers in hiring by reviewing job roles, maintaining the applicant tracking system, and ensuring a smooth recruitment process
• Coach managers on performance conversations and career development, promoting ongoing dialogue between managers and teammates
• Oversee the performance management process, including review cycles and employee relations casework, ensuring fair and timely resolutions

Required qualifications

• Experience as an HR business partner or in People Operations, including handling employee relations cases
• Proven ability to manage programs with defined timelines and dependencies
• Strong coaching skills, with a focus on empowering managers to handle conversations independently
• Discretion in managing sensitive information consistently
• Commitment to the mission of improving health equity and understanding the importance of effective people processes