Senior Post-Sales Enablement Manager

Job Summary

Acting as a strategic enablement partner, the full-time remote Senior Post-Sales Enablement Manager will manage post-sales enablement initiatives by diagnosing performance gaps and driving improvements in customer success and services to enhance retention and expansion outcomes.

Key responsibilities

• Serve as a trusted advisor to Customer Success and Services leaders by identifying execution gaps and recommending solutions
• Analyze customer health metrics and performance signals to pinpoint root causes and provide actionable recommendations
• Design and implement enablement programs and methodologies that drive effective post-sales operations and customer outcomes

Required qualifications

• 8+ years of experience in customer success or services enablement within a complex B2B SaaS organization
• Strong business and financial acumen with the ability to connect execution quality to customer outcomes
• Experience in interpreting quantitative and qualitative performance signals to inform strategic decisions
• Deep knowledge of enterprise post-sales processes including onboarding, renewal, and expansion
• Proficiency in using CRM and customer success platforms to analyze execution patterns and support coaching