Senior Practice Assistant

Job Summary

To support the MGB Cancer Institute Contact Center, the full-time remote Senior Practice Assistant will manage high-volume calls related to scheduling, prescriptions, and patient concerns, requiring empathy and the ability to triage sensitive issues effectively.

Key responsibilities

• Assist callers with routine inquiries and schedule appointments
• Perform specialized functions such as surgical scheduling and schedule changes at an advanced competency level
• Handle and screen messages related to prior authorizations, provider questions, prescription refills, and test results

Required qualifications

• High School Diploma or Equivalent required
• 3-5 years of office experience required
• Strong technology skills, including advanced proficiency in MS Office applications
• Knowledge of office operations and procedures
• Ability to manage non-routine phone calls and solve routine issues effectively