Senior Problem Analyst

Job Summary

Working remotely on a contract basis, the Senior Problem Analyst will review incident data, lead major problem investigations, and manage lower-severity problems while ensuring thorough documentation and coordination with cross-functional teams.

Key responsibilities

• Review incident data and validate intake information to prioritize investigations based on business impact
• Lead major problem investigations from initiation through root cause analysis and corrective-action completion
• Facilitate structured root cause analysis and document findings, corrective actions, and lessons learned

Required qualifications

• Bachelor's degree in a relevant field
• Experience with ITIL practices and Problem Management
• Proficiency in ServiceNow and operational reporting tools
• Strong analytical skills with a focus on incident and problem trend analysis
• Ability to coordinate with various teams to resolve issues and maintain accountability