Senior Problem Analyst

Job Summary

To support an enterprise healthcare client, the contract Senior Problem Analyst will remotely review incident data, lead major problem investigations, and manage the problem lifecycle while ensuring thorough documentation and coordination with various teams.

Key responsibilities

• Review incident data to validate intake information and prioritize investigations based on business impact
• Lead investigations for Priority 1 and Priority 2 incidents, ensuring root cause analysis and corrective actions are documented
• Track corrective actions and problem tasks to completion, confirming accountability and validating closure evidence

Required qualifications

• Bachelor's degree in a relevant field
• Experience with ServiceNow and problem management practices
• Knowledge of ITIL principles and practices
• Proficiency in data analysis and reporting tools such as Power BI
• Ability to facilitate root cause analysis and document findings effectively