Senior Problem Analyst

Job Summary

To support a dynamic healthcare enterprise, the contract Senior Problem Analyst will review incident data, lead major problem investigations, and manage the problem lifecycle while working remotely.

Key Responsibilities

• Review incident data and validate intake information to prioritize investigations based on business impact
• Lead major problem investigations from initiation through root cause analysis and corrective action completion
• Facilitate structured root cause analysis and document findings, corrective actions, and lessons learned

Required Qualifications

• Bachelor's degree
• Experience with ITIL practices and Problem Management
• Proficiency in ServiceNow and reporting tools
• Strong analytical skills with a focus on incident and problem trend analysis
• Ability to coordinate with cross-functional teams and maintain accountability for assigned actions