Senior Process Associate
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Job Summary
Supervising candidates during testing sessions, the full-time Senior Process Associate will validate records, provide directions, and monitor compliance with testing policies while working onsite in El Paso, Texas.
Key Responsibilities
- Validate candidate records uploaded during the check-in process
- Supervise candidates using video streaming and a remote administration console
- Assist candidates with technical issues and report incidents to the Program Coordinator team
Required Qualifications
- Experience in a supervisory or monitoring role during testing sessions
- Familiarity with data security protocols and compliance standards
- Ability to document incidents accurately in a client CRM
- Technical proficiency to assist candidates with common technical issues
- Understanding of testing policies and procedures to ensure exam security
Complete Job Description
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