Senior Product Designer
Job Summary
To enhance support experiences for restaurants, the full-time Senior Product Designer will design cohesive interactions across AI-powered chat, voice, and human support channels while working remotely.
Key responsibilities
- Define and design the interaction language across multiple product surfaces to ensure a seamless customer support journey
- Collaborate closely with product, engineering, and customer service teams to optimize support processes and experiences
- Conduct user research and usability testing to inform design decisions and improve support interactions
Required qualifications
- Proven experience in designing conversational and voice interfaces that enhance user trust and engagement
- Strong systems thinking skills with the ability to create cohesive experiences across web, mobile, and voice platforms
- Experience with third-party integrations, adapting external tools to fit within existing product frameworks
- Deep understanding of voice UX design, including conversational flows and context handling
- Demonstrated visual design skills with a robust portfolio showcasing interaction prototypes and high-quality design work
Complete Job Description
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