Senior Product Manager

Job Summary

Focused on redesigning the post-purchase customer experience, the full-time Senior Product Manager will manage initiatives to enhance customer interactions after buying insurance policies, working remotely while contributing to the company's goal of growing from 5M to 50M customers.

Key responsibilities

• Own and optimize the post-checkout customer experience across various insurance products
• Collaborate with cross-functional teams to ensure seamless document verification, payments, and policy management
• Drive product initiatives that enhance customer satisfaction and retention in a high-growth environment

Required qualifications

• 5+ years of experience in management consulting, investment banking, venture capital, or consumer-facing product development at a high-growth startup
• Strong consumer product instincts gained from direct product building or collaboration with product teams
• Ability to analyze data and derive actionable insights from complex information
• Willingness to work in-person for the first 1-2 months in Palo Alto is preferred but not mandatory