Senior Product Manager
Job Summary
Focused on optimizing the entire user journey, the full-time remote Senior Product Manager will manage customer engagement from initial interaction to long-term retention while collaborating cross-functionally to enhance product experience and drive growth initiatives.
Key responsibilities
- Map and optimize the buyer and user journey across MacStadium's products, addressing friction points in discovery and usability
- Lead efforts to improve conversion rates and reduce churn by collaborating with marketing and sales on customer onboarding and engagement strategies
- Conduct continuous customer and market discovery to identify unmet needs and build business cases for new products
Required qualifications
- 6+ years of product management experience in B2B SaaS, cloud infrastructure, or developer tools
- Proven ability to map and optimize multi-step customer journeys using data-driven insights
- Experience collaborating with marketing, sales, and customer success to improve retention and conversion
- Strong background in customer and market discovery, including building business cases for new products
- Comfort with data analysis, defining metrics, and interpreting analytics for prioritization
Complete Job Description
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