Senior Product Manager
Job Summary
Leading the mid-market customer experience product strategy, the full-time remote Senior Product Manager will define and deliver capabilities that enhance customer experiences and operational efficiency for organizations with 100-2,500 employees and BPO operators.
Key responsibilities
- Own the product strategy, roadmap, and business outcomes for mid-market customer experience solutions
- Develop a deep understanding of customer needs through engagement and market research
- Collaborate with cross-functional teams to deliver products from concept through launch and adoption
Required qualifications
- 6+ years of SaaS Product Management experience with customer-facing products
- Experience serving mid-market, enterprise, or BPO customer segments
- Ability to translate customer needs into product strategy and measurable outcomes
- Strong customer-facing skills with experience in customer discovery and validation
- Experience leading cross-functional teams and driving alignment across organizations
Complete Job Description
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