Senior Product Manager, Customer Experience

Job Summary

Focused on enhancing the digital shopping journey, the full-time remote Senior Product Manager, Customer Experience will define product strategy, drive high-velocity experimentation, and collaborate with cross-functional teams to improve customer engagement and conversion.

Key responsibilities

• Partner cross-functionally to ship high-impact features that enhance customer experience and drive KPIs
• Define and execute a two-year product strategy for customer-focused product domains utilizing retail and e-commerce expertise
• Conduct data analysis and customer research to identify friction points and validate purchasing hypotheses

Required qualifications

• 5+ years of product management experience in e-commerce or digital consumer products
• Proven track record of owning products from strategy through execution with measurable outcomes
• Experience developing product strategies and roadmaps balancing customer needs and business priorities
• Strong analytical skills with the ability to use data and insights to inform product decisions
• Demonstrated ability to lead cross-functional teams and influence stakeholders effectively