Senior Product Support Manager

Job Summary

To establish a new support function for a major product launch, the full-time Senior Product Support Manager will design the operating model, lead a senior team, and collaborate with various departments while leveraging AI for data-driven decision-making in a remote capacity.

Key responsibilities

• Design and own the operating model for the new support function, including workflows and knowledge management
• Build and lead a small, senior team while remaining hands-on during the initial stages
• Collaborate with leaders across multiple teams to define end-to-end support processes

Required qualifications

• Proven experience in building a support or product operations function from the ground up
• Ability to work as a hands-on contributor while also having the experience to lead a team
• Strong executive presence and comfort engaging with senior leadership
• Practical experience using AI to enhance business operations
• Background in data-centric environments with the ability to make data-driven decisions