Senior Product Support Specialist

Job Summary

To enhance the product experience across leading e-commerce marketplaces, the remote Senior Product Support Specialist will manage product-related activities, analyze and troubleshoot listing issues, and create search-friendly content for various platforms.

Key responsibilities

• Implement and support product-related activities focused on customer needs and product performance
• Analyze and troubleshoot product and listing issues, documenting resolutions and escalating as necessary
• Create and manage product listings across third-party marketplaces, ensuring compliance with content requirements

Required qualifications

• Bachelor's degree in a relevant field or equivalent combination of training and experience
• 3+ years of experience in product support or a similar role within e-commerce operations
• Experience creating and managing product content for marketplaces such as Amazon, eBay, or Walmart
• Proficiency in Microsoft Excel for organizing and analyzing product or e-content data
• Ability to troubleshoot basic to moderately complex product and content issues