Senior Product Support Specialist

Job Summary

Managing project timelines and facilitating cross-departmental collaboration, the full-time Senior Product Support Specialist will ensure the accurate and timely delivery of materials that support decision-making at the leadership level in a remote environment.

Key responsibilities:

• Coordinate and track timelines, deliverables, and dependencies for multiple product initiatives, assisting in project coordination and testing
• Partner with internal teams to collect and organize data that supports benefit design and product updates
• Prepare and maintain product documentation and conduct quality assurance reviews for product materials and communications

Required qualifications:

• Bachelor's degree in business administration, computer science, engineering, or a closely related field
• 5+ years of experience in project or product support, preferably in healthcare
• Expert-level proficiency in Microsoft Word, Excel, and PowerPoint
• Proven ability to manage multiple priorities and projects simultaneously
• Demonstrated professionalism and ability to maintain confidentiality