Senior Program Manager

Job Summary

Providing strategic and operational leadership, the full-time Senior Program Manager will oversee the Intake, Agency Coordination, and Scheduling teams remotely, ensuring efficient service delivery and operational excellence while driving team development and process optimization.

Key responsibilities

• Direct daily operations and performance of the Intake, Agency Coordination, and Scheduling teams to align with organizational goals
• Develop operational strategies, workflows, and performance standards to enhance efficiency and participant experience
• Analyze operational data to identify trends, risks, and opportunities, providing recommendations to executive leadership

Required qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, or a related field; Master's degree preferred
• 3-5 years of experience in operations management or program administration, with a focus on healthcare or human services
• Minimum of 3-5 years of people leadership experience managing leaders and multiple functional teams
• Strong understanding of workforce planning, resource allocation, and scheduling methodologies
• Advanced proficiency in Microsoft Office Suite, particularly Excel and data reporting tools