Senior Program Manager

Job Summary

Seeking a strategic and proactive Senior Program Manager to lead the growth of the global Voice of the Customer (VoC) practice, this full-time remote position will manage a portfolio of initiatives, translating strategy into execution while driving accountability across cross-functional teams.

Key responsibilities

• Own the integrated portfolio of initiatives to build, scale, and improve the VoC practice, connecting projects to broader priorities
• Lead complex, cross-functional initiatives from concept through rollout and measurement, ensuring alignment with strategic goals
• Develop executive-ready communications that synthesize portfolio status and emerging issues for practice leadership

Required qualifications

• 7+ years of experience in program management, consulting, or customer experience
• Demonstrated expertise in managing interconnected initiatives and translating strategic priorities into actionable plans
• Strong program management skills, including risk management and dependency management
• Ability to operate effectively in ambiguous environments and bring structure to undefined processes
• Experience with Voice of the Customer practices or customer experience consulting is preferred