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Senior Program Manager

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Location: Remote
Compensation: Salary
Reviewed: Mon, Oct 26, 2026
This job expires in: 30 days

Job Summary

To lead the growth and evolution of the global Voice of the Customer (VoC) practice, the full-time Senior Program Manager will manage a portfolio of strategic initiatives, translating practice strategy into execution while working remotely.

Key responsibilities
  • Own the integrated portfolio of initiatives to build and scale the VoC practice, connecting projects to broader priorities
  • Drive complex, cross-functional initiatives from concept through rollout, ensuring effective execution and measurement
  • Develop executive-ready communications that synthesize portfolio status and facilitate decision-making across teams
Required qualifications
  • 7+ years of experience in program management, consulting, or related fields
  • Proven ability to manage interconnected initiatives and translate strategic priorities into actionable plans
  • Strong program management expertise, including risk management and governance
  • Experience in SaaS, professional services, or complex cross-functional environments is preferred
  • Familiarity with Voice of the Customer practices and program management tools like Asana or Smartsheet is beneficial

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