Senior Program Manager
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Driving vendor excellence and customer satisfaction, the full-time remote Senior Program Manager will manage performance across a global BPO vendor network, shape long-term vendor strategy, and lead cross-functional initiatives.
Key responsibilities
- Own vendor performance, including customer experience, compliance, and quality assurance outcomes
- Lead executive-level vendor governance, including quarterly business reviews and escalations
- Utilize data to diagnose performance gaps and prioritize interventions for continuous improvement
Required qualifications
- 8+ years of experience in vendor/BPO management, operations, or related fields
- Strong analytical skills with the ability to conduct independent analysis and work with data
- Proven track record of leading large, cross-functional programs with measurable business impact
- Exceptional communication and influencing skills with internal and vendor executives
- Experience managing vendor networks of 2,000+ agents across multiple geographies (preferred)
Complete Job Description
The complete job description is available to premium members. Premium membership includes:
Full access to 37,697 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to premium members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
