Senior Program Manager

Job Summary

Acting as a senior operational leader, the remote Senior Program Manager will translate corporate strategy into execution, manage multi-tier teams, and drive program profitability while overseeing a program supporting 250+ employees.

Key responsibilities

• Translate company and client strategies into actionable operating plans and oversee program economics, including labor utilization and operational margins
• Lead large-scale process improvements and technology implementations to enhance scalability, quality, and delivery speed
• Develop and coach a team of M2 Operations Managers while fostering cross-functional partnerships to align resources with program goals

Required qualifications

• 8-10+ years of experience in operations, program management, or business process outsourcing with a significant span of control
• 5+ years of experience managing leaders, including coaching and developing people managers
• Proven financial acumen with experience in managing program budgets and capacity planning
• Ability to conduct root-cause analysis and lead large-scale process or technology transformations
• Strong executive presence and communication skills to influence senior leaders and stakeholders