Senior Provider Support Specialist

Job Summary

As a full-time remote Senior Provider Support Specialist, the successful candidate will serve as the escalation point for complex provider inquiries, ensuring resolution through collaboration with various operational teams while mentoring junior staff.

Key responsibilities

• Serve as the escalation point for complex provider questions and requests, ensuring resolution and accountability
• Operate autonomously across provider support workflows, tailoring responses and driving collaboration among teams
• Identify patterns in provider inquiries to propose process improvements and reduce repeat issues

Required qualifications

• 3-5 years of experience in provider support or healthcare operations, with telehealth experience preferred
• Bachelor's Degree in Healthcare Administration, Business Administration, or a related field, or equivalent experience
• Recognized subject-matter expertise in provider-facing operational support
• Strong knowledge of clinical operations, including credentialing, licensing, and scheduling processes
• Proficiency with Google Workspace, Slack, ticketing systems, and EMR platforms