Senior Quality Assurance Specialist

Job Summary

To support operational efficiency and data integrity, the hybrid Senior Quality Assurance Specialist will manage quality assurance and business process improvement activities, conduct audits, and develop reporting solutions while collaborating across multiple departments.

Key responsibilities

• Performs quality assurance and business process improvement activities, delivering analysis and reports using best practice analytics methodologies
• Conducts periodic audits to ensure compliance with standard operating procedures and provides input to the service level agreement (SLA) process
• Utilizes data analytics to drive decision-making and identifies cost reduction opportunities across business units

Required qualifications

• Five or more years of experience with advanced data analytics and developing process improvement opportunities
• Bachelor's or Master's degree in Business, Economics, or a related field is preferred
• Demonstrated knowledge and experience managing streetlight assets and related business processes
• Proven ability to identify and implement process improvement initiatives that enhance customer service
• Strong analytical skills with experience in data analysis and reporting to support operational decision-making