Senior Renewal Manager

Job Summary

Owning the renewal process for a defined portfolio of high-value enterprise accounts, the full-time Senior Renewal Manager will manage complex, multi-year renewals while collaborating closely with Account Executives and Customer Success Managers to ensure customer retention and satisfaction in a remote setting.

Key responsibilities

• Manage the end-to-end renewal process, starting planning 120+ days in advance to ensure timely renewals
• Develop renewal business cases in partnership with Customer Success Managers, presenting them to economic buyers and executives
• Negotiate multi-year agreements and coordinate contract execution with Finance, Legal, and customer Procurement teams

Required qualifications

• 7+ years of experience in B2B SaaS renewals, account management, or sales with ownership of six-figure contracts
• Demonstrated success in renewing large, multi-year enterprise agreements, including through competitive challenges
• Experience negotiating contract terms with enterprise procurement teams while maintaining strong customer relationships
• Strong project management skills with the ability to handle multiple complex renewal cycles simultaneously
• Familiarity with CRM systems, ideally Salesforce, and comfort generating quotes and preparing order forms