Senior Renewal Manager

Job Summary

Owning the renewal process for a defined portfolio of high-value enterprise accounts, the full-time Senior Renewal Manager will manage complex, multi-year renewals while collaborating with Account Executives and Customer Success Managers to ensure customer retention and satisfaction in a remote setting.

Key responsibilities

• Manage the end-to-end renewal process, starting renewal planning 120+ days in advance and driving timely renewals through strategic engagement and negotiation
• Develop renewal business cases in partnership with Customer Success Managers, presenting them to key stakeholders to demonstrate value and secure renewals
• Structure and negotiate multi-year agreements, coordinating with cross-functional teams to ensure accurate contract execution and alignment with expansion opportunities

Required qualifications

• 7+ years of experience in B2B SaaS in renewals, account management, or sales, with direct ownership of six-figure customer contracts
• Proven track record of renewing large, multi-year enterprise agreements and driving renewals against gross retention targets
• Experience negotiating contract terms with enterprise procurement teams while maintaining strong customer relationships
• Strong project management skills, capable of managing multiple complex renewal cycles simultaneously
• High emotional intelligence and the ability to engage effectively with senior stakeholders across various departments