Senior Renewal Representative

Job Summary

Managing a diverse portfolio of customer accounts, the full-time Senior Renewal Representative will focus on strategic account retention and growth, executing tailored renewal strategies and collaborating cross-functionally to optimize outcomes in a remote environment.

Key responsibilities

• Manage renewal accounts, ensuring timely and accurate renewals for medium and large-scale contracts
• Develop and execute strategies to maximize customer retention and identify expansion opportunities
• Lead renewal negotiations and conduct accurate renewal forecasting, providing management updates on progress and risks

Required qualifications

• Minimum of 3 years of experience in customer success, account management, or renewal management roles
• Proven ability to manage and grow relationships with high-value accounts
• Strong negotiation skills for navigating complex discussions
• Advanced proficiency with CRM systems such as Salesforce, Gainsight, and Clari
• Bachelor's degree preferred