Senior Renewals Representative

Job Summary

Building a renewals function from the ground up, the full-time Senior Renewals Representative will manage a portfolio of strategic renewals, design and implement the renewals process, and coach colleagues in a fully remote environment.

Key responsibilities

• Design and implement the end-to-end renewals process, including engagement, pricing, and handoff
• Manage a portfolio of complex renewals, negotiating terms and ensuring retention targets are met
• Serve as a renewals expert, coaching team members and leading forecast reviews to update leadership on risks and outcomes

Required qualifications

• 6+ years of experience in renewals, account management, or B2B SaaS/subscription sales, with at least 3 years focused on renewals
• Hands-on experience building or scaling a renewals process in a growth-stage company
• Deep operational knowledge of renewals processes, forecasting, and retention metrics
• Proven track record of meeting renewal and retention targets while carrying a quota
• Advanced proficiency with Salesforce and CPQ tools