Senior Risk Program Manager

Job Summary

To lead Bank Charter Readiness initiatives and drive continuous improvement in Fraud and Disputes, the full-time Senior Risk Program Manager will build programs from the ground up, manage operational reviews, and leverage data to enhance processes, all while working remotely within the United States or Canada.

Key responsibilities

• Lead the development of Bank Charter Readiness programs, ensuring compliance with regulatory expectations and maintaining audit readiness
• Own the cadence and content of operational quality reviews and reporting for Fraud and Disputes, tracking health measures and team goals
• Analyze data to identify patterns and implement durable improvements in processes and tooling for continuous enhancement

Required qualifications

• 5+ years of program management experience in risk, compliance, fraud, disputes, or operations within a regulated financial services environment
• Direct experience working with regulators, auditors, or sponsor banks, including exam preparation and regulatory responses
• Proven track record of building programs from zero to one with measurable outcomes
• 2+ years of experience in governing outsourced operations with a focus on performance and quality oversight
• Strong understanding of risk operational processes in Fraud and/or Disputes, including case handling and chargebacks