Senior Routing Engine Developer
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Job Summary
Designing and building the next generation interaction routing platform, the full-time Senior Routing Engine Developer will develop core routing engines for enterprise-scale contact center operations, focusing on intelligent distribution of interactions across various channels while working remotely.
Key responsibilities:
- Design and develop enterprise-scale routing engines for real-time distribution of voice and digital interactions
- Implement intelligent routing algorithms based on various business rules and operational requirements
- Ensure high availability, scalability, and performance across routing paths and interaction workloads
Required qualifications:
- 8+ years of software engineering experience with substantial ownership of architecture and technical delivery for distributed applications
- Expert-level hands-on experience with Java, Spring Boot, and implementing distributed systems and microservices architectures
- Experience developing routing logic for contact center or customer engagement platforms
- Knowledge of ACD concepts, queue management, and skill-based routing
- Experience with PostgreSQL or comparable relational databases and data modeling
Complete Job Description
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