Senior Sales Engineer
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Job Summary
Owning the technical sales engagement from discovery to technical win, the full-time remote Senior Sales Engineer will lead customer discovery, design assurance solutions for AI agents, and deliver tailored demos while collaborating with cross-functional teams.
Key responsibilities
- Lead deep discovery on customers' CX tech stack and AI agents, identifying quality and compliance risks
- Design closed-loop assurance solutions that monitor and validate customers' AI agents across their CX stack
- Deliver tailored demos and workshops that align the platform with customers' AI agent quality and compliance goals
Required qualifications
- 5+ years of pre-sales or solutions engineering experience with C-level and VP-level stakeholders
- Solid understanding of the CX tech stack, including CCaaS, IVR, CRM, and digital channels
- Proven experience with AI agents and agentic workflows in CX environments
- Deep knowledge of the agentic tech stack, including LLMs, RAG, and orchestration
- Bachelor's degree in Computer Science, IT, or a related field, or equivalent experience
Complete Job Description
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