Senior Sales Systems Manager

Job Summary

Owning the systems and data workflows that empower sales and customer success teams, the full-time remote Senior Sales Systems Manager will design cross-platform solutions, optimize Salesforce and other tools, and lead troubleshooting efforts to enhance operational efficiency.

Key responsibilities

• Design and deliver solutions for lead routing, scheduling, and customer onboarding while translating business needs into technical requirements
• Configure and optimize Salesforce, Gong, and Chili Piper, partnering with Product and Engineering for effective system integration
• Lead complex troubleshooting and issue resolution across platforms, ensuring sustainable production ownership through documentation and monitoring

Required qualifications

• 8+ years of experience in sales systems, revenue operations technology, or related fields with a focus on complex solutions
• Strong hands-on expertise in Salesforce configuration, including data models and integration troubleshooting
• Experience building AI-enabled solutions and workflow automations, with an understanding of their value and limitations
• Proficiency in coding languages such as Python or JavaScript/TypeScript, with knowledge of APIs and SQL for data investigation
• Experience in structured testing and release practices, including user acceptance testing and defect resolution