Senior Salesforce Support Analyst
Job Summary
Passionate about Salesforce technologies, the remote Senior Salesforce Support Analyst will manage Level 2/3 support for Salesforce Service Cloud and Field Service, diagnose complex issues, and optimize integrations to enhance service operations across a global organization.
Key Responsibilities
- Serve as the primary Level 2/3 support resource for Salesforce Service Cloud and Salesforce Field Service
- Diagnose and resolve complex application, configuration, data quality, and integration issues
- Manage and optimize integrations between Salesforce and enterprise platforms including SAP and Oracle ERP
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or equivalent experience
- 5+ years of experience supporting Salesforce within a complex enterprise environment
- 3+ years of hands-on experience with Salesforce Service Cloud and/or Salesforce Field Service
- Experience supporting integrations between Salesforce and SAP and/or Oracle ERP platforms
- Experience working with ServiceNow and ITIL-based support methodologies
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 39,110 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
