Senior Service Advocate

Job Summary

To enhance healthcare decision-making for members, the full-time Senior Service Advocate will conduct telephonic outreach, providing care coordination, support, and education in a remote environment.

Key responsibilities

• Perform telephonic outreach to eligible members to facilitate improved healthcare decisions
• Utilize care management tools and resources to support members in achieving positive health outcomes
• Document interactions and maintain accurate member records effectively

Required qualifications

• Minimum of 2 years of experience in customer service, retail, inside sales, or health coaching
• High School diploma or equivalent G.E.D.; Bachelor's Degree preferred
• Proficiency in Microsoft Word and Outlook
• Experience with data entry and documentation within member records
• Familiarity with basic medical terminology and care management concepts preferred