Senior Service Delivery Manager
Job Summary
Leading diverse operations teams, the full-time Senior Service Delivery Manager will manage client expectations, oversee service delivery metrics, and drive improvements while working remotely.
Key responsibilities:
- Provide leadership to operations teams and ensure effective service delivery
- Implement onboarding, training, and service improvement activities for personnel
- Collaborate with Business Development to support growth and develop managed services capabilities
Required qualifications:
- Bachelor's degree (B.S/B.A) and 8+ years of related experience or equivalent education and experience
- Proven track record of successfully delivering complex, high-profile IT projects
- Strong technical knowledge of enterprise IT systems, including help desk and asset management
- Demonstrated leadership skills with the ability to motivate and direct teams effectively
- Ability to identify at-risk projects and implement recovery actions across divisions
Complete Job Description
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