Senior Service Lead
Job Summary
To lead a remote Automotive Service BDC operation, the full-time Senior Service Lead will oversee Service Team Coordinators, manage daily operations, and ensure performance metrics are met while developing team members.
Key responsibilities
- Oversee daily operations and performance across the Service BDC division
- Lead, coach, and support Service Team Coordinators through structured meetings and performance reviews
- Monitor appointment-booking performance, call quality, and BDR productivity to ensure operational success
Required qualifications
- Prior automotive BDC or dealership Service experience is strongly preferred
- Experience in coaching and developing employees in a remote environment
- Familiarity with call-quality expectations and queue management
- Proficiency in reviewing KPIs and performance data
- Experience with dealership CRM systems
Complete Job Description
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