Senior Service Management Administrator

Job Summary

Seeking a full-time Senior Service Management Administrator, this remote position will manage the daily support, maintenance, and configuration of the ServiceNow platform while driving continuous improvement of service management processes and user experiences.

Key responsibilities

• Provide day-to-day administration and support for the ServiceNow platform, including incident resolution and user management
• Build and maintain service catalog items, workflows, reports, and dashboards to enhance business operations
• Collaborate with business stakeholders to identify opportunities for process improvement and low-code automation

Required qualifications

• Bachelor's degree in information technology, Business Administration, Risk Management, or a related field, or equivalent experience
• 5-8 years of direct experience with ServiceNow Configuration Management, Release Management, or IT Service Management (ITSM) processes
• Advanced knowledge of ServiceNow platform administration, including workflows, forms, and reporting
• Extensive understanding of ITIL best practices and IT security standards
• Proven ability to define and manage SLAs/OLAs, KPIs, and performance reporting within an ITSM environment