Senior Service Provisioning Coordinator

Job Summary

To ensure exceptional customer satisfaction and retention, the full-time Senior Service Provisioning Coordinator will independently manage complex customer requests and service changes while collaborating with cross-functional teams in a dynamic environment.

Key responsibilities

• Independently manage a portfolio of complex customer cases, ensuring timely resolution and effective communication
• Serve as a subject matter expert, providing guidance to peers and identifying opportunities for operational improvement
• Conduct retention conversations and collaborate with account teams to mitigate churn and enhance customer experience

Required qualifications

• Bachelor's degree or equivalent experience in telecommunications, service provisioning, or customer service
• Minimum of three years of relevant experience managing complex customer cases or escalations
• Strong working knowledge of telecommunications products, service delivery, and customer lifecycle processes
• Proficiency with Salesforce and standard business applications, including Excel and PowerPoint
• Demonstrated ability to identify process gaps and contribute to operational improvements