Senior Shift Manager

Job Summary

Managing a team of shift managers, the full-time Senior Shift Manager will oversee hotline operations, advocate for staff needs, and ensure quality assurance while working remotely within the continental United States.

Key responsibilities

• Coach and mentor shift managers, conducting performance appraisals and fostering a positive work environment
• Advocate for overnight shift needs, facilitating team meetings and addressing operational challenges
• Provide quality assurance oversight, ensuring compliance with service standards and coordinating with other senior shift managers

Required qualifications

• At least 5 years of relevant experience or a bachelor's degree with at least 1 year of relevant social services experience
• At least 3 years of experience in crisis intervention services
• At least 3 years of experience managing paid or unpaid staff
• Experience in addressing complex employee relations and performance management issues
• Willingness to work a non-traditional schedule, including evenings, weekends, and/or holidays