Senior Site Reliability Engineer

Job Summary

To operationalize reliability in production, the full-time remote Senior Site Reliability Engineer will define service level objectives, build observability and incident response practices, and lead performance engineering efforts for a platform used by MEP contractors.

Key Responsibilities:

• Define and own service level indicators, objectives, and error budgets for customer-facing services while building a trustworthy measurement pipeline
• Establish and run incident response practices, including on-call rotations, escalation paths, and blameless post-mortems
• Lead performance and capacity engineering efforts, including query tuning, capacity modeling, and ensuring production readiness for new services

Required Qualifications:

• 6+ years of professional engineering experience, with at least 3+ years in a dedicated SRE or production engineering role at a B2B SaaS company
• Demonstrated ownership of SLOs and error budgets in production, with experience in defining and measuring them
• Deep observability skills with tools like Prometheus, Loki, Tempo, and Grafana
• Hands-on incident command experience and the ability to build on-call and escalation practices
• Strong database performance skills, particularly with MongoDB, and production Kubernetes experience