Senior Site Reliability Engineer

Job Summary

Owning the reliability and incident response for a SaaS platform, the full-time Senior Site Reliability Engineer will maintain cloud infrastructure across AWS and Azure, improve a Kubernetes-based production environment, and mentor teammates in a fully remote setting.

Key responsibilities

• Ensure reliability, availability, and incident response for the SaaS platform, managing processes from detection to postmortem
• Maintain and extend cloud infrastructure using infrastructure as code practices
• Collaborate with software engineering teams to facilitate safe deployments and build trust regarding infrastructure risks

Required qualifications

• 5+ years of experience managing production infrastructure on AWS and Azure for a SaaS product
• Proven experience with production Kubernetes and Terraform, including managing real incidents
• Hands-on incident ownership experience, demonstrating the ability to manage incidents from detection to postmortem
• Strong automation skills, particularly in Python and Bash, along with familiarity with observability tools like Prometheus and Grafana
• Experience mentoring other engineers and making independent judgment calls in a mixed-language environment