Senior Software Consultant
Job Summary
As a remote Senior Software Consultant, the candidate will serve as a senior technical resource specializing in advanced troubleshooting, database analysis, and cloud architecture while managing complex customer escalations and collaborating with cross-functional teams.
Key responsibilities
- Provide real-time global support for product-related issues, performing advanced troubleshooting and root cause analysis
- Resolve highly complex customer issues and document support activities in compliance with service level objectives
- Assist with escalation management and mentor support analysts, contributing to internal knowledge transfer and process improvement
Required qualifications
- 5+ years in technical support or consulting roles with expertise in database administration and cloud platforms
- Advanced knowledge of Microsoft SQL Server and experience with database performance tuning
- Familiarity with Azure cloud technologies and cloud-hosted enterprise application support
- Experience in API troubleshooting and integration support
- Strong background in enterprise software troubleshooting and structured problem-solving
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 40,121 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
