Senior Software Engineer
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Job Summary
To support customer success initiatives, the full-time Senior Software Engineer will build internal tooling and workflows, manage engineering support end-to-end, and engage directly with customers to resolve technical issues in a remote environment.
Key responsibilities
- Build internal tooling and automations to identify patterns in support volume and improve team efficiency
- Own engineering support by triaging issues, diagnosing root causes, and implementing code fixes as necessary
- Collaborate with product and engineering teams to enhance platform support and reduce technical queries received by customer support
Required qualifications
- Proficient in TypeScript, React, and NestJS
- Strong programming fundamentals with experience in API integrations and cloud platforms
- Excellent written communication skills for conveying technical issues to both technical and non-technical stakeholders
- Self-directed with high ownership and ability to manage asynchronous tasks across time zones
- Familiarity with observability tooling (e.g., Sentry, structured logging) is a plus
Complete Job Description
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