Senior Software Tester
Job Summary
To support a critical client engagement, the full-time Senior Software Tester will design and execute test cases for platform and AI testing of the automated contact center solution on Salesforce, working remotely and collaborating with cross-functional teams to ensure quality and compliance.
Key Responsibilities
- Design, document, and execute functional, integration, regression, and user acceptance test cases for the Salesforce and Agentforce contact center solution
- Build and run AI evaluations, including test cases with transcripts and scoring logic, to validate AI-generated content and ensure adherence to configured guardrails
- Log, triage, and track defects to resolution while maintaining traceability from test cases to PWS requirements
Required Qualifications
- Minimum of three years of software testing, quality assurance, or Salesforce configuration/administration experience
- Salesforce Certified Agentforce Specialist, current and in good standing
- Demonstrated experience testing or evaluating Salesforce applications or AI outputs against defined criteria
- Bachelor of Arts or Bachelor of Science degree, or equivalent relevant experience in information systems, business administration, or computer science
- Public Trust Low Risk suitability, or the ability to complete the suitability process at award
Complete Job Description
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