Senior Solution Consultant
Job Summary
Leading transformation initiatives for global enterprises, the full-time Senior Solution Consultant will own the strategy and architecture of AI-powered customer experience solutions, driving impactful engagements and delivering high-value workflows while working remotely.
Key Responsibilities:
- Lead end-to-end discovery engagements to identify business challenges and transformation opportunities
- Own solution strategy and architecture, translating technical requirements into business outcomes
- Design and deliver AI-native customer experience workflows to enhance engagement and operational performance
Required Qualifications:
- Bachelor's degree with 5+ years of experience in solutions consulting or sales engineering
- Strong fluency in AI concepts and experience with prompt engineering in enterprise use cases
- Proven ability to translate technical capabilities into measurable business outcomes
- Experience designing customer journeys and workflows within contact center or CX environments
- Hands-on experience with coding in languages such as JavaScript or Python
Complete Job Description
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