Senior Solutions Consultant
Job Summary
Seeking a passionate Senior Solutions Consultant to join the Customer Experience team in a remote full-time role, who will independently lead customer onboarding, platform implementation, and ongoing performance reviews while ensuring alignment of solutions with customer needs.
Key responsibilities
- Independently lead customer onboarding, platform implementation, and ongoing performance reviews
- Assess customer environments and build Automox policies, device groups, and patching workflows
- Investigate patching and endpoint issues, document findings, and coordinate timely escalation to Support and Engineering
Required qualifications
- 4+ years of experience in a customer-facing technical role such as Systems Administration or Solutions Engineering
- Expert proficiency in at least one core OS (Windows, macOS, or Linux) including administration and troubleshooting
- Proven production patch management experience, including deployment planning and troubleshooting
- Hands-on experience with endpoint or configuration management tools such as Automox or SCCM
- Clear communication skills with technical and business stakeholders, including experience with external consulting preferred
Complete Job Description
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