Senior Solutions Engineer
Job Summary
Focused on resolving complex customer issues, the full-time Senior Solutions Engineer will work remotely to manage escalations, develop proactive product fixes, and create enterprise solutions while collaborating across various teams to enhance customer outcomes.
Key responsibilities
- Proactively identify and take ownership of complex, high-impact customer cases from diagnosis to resolution
- Analyze recurring issues to drive product improvements and reduce manual support work through automation
- Create reusable playbooks and knowledge-based content to enable the support team and track systemic risks
Required qualifications
- Significant experience in technical support, customer success, or support operations
- Demonstrated ability to resolve ambiguous and technically complex customer issues
- Strong root-cause analysis and systems-thinking skills
- Experience in creating support automations and internal tools
- Ability to influence stakeholders and work autonomously as an individual contributor
Complete Job Description
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