Senior Solutions Engineer
Job Summary
Working remotely, the full-time Senior Solutions Engineer will manage complex customer escalations, drive product fixes, and develop enterprise solutions to enhance support operations within the H&L POS team.
Key responsibilities
- Proactively identify and resolve complex, high-impact customer issues while clearing the critical aged backlog
- Analyze recurring problems to drive proactive product improvements and collaborate with Product and Engineering teams
- Develop automation and internal tools to enhance support efficiency and deliver enterprise-grade solutions for high-value customers
Required qualifications
- Significant experience in technical support, customer success, or support operations
- Demonstrated ability to resolve complex, ambiguous customer issues
- Strong root-cause analysis and systems-thinking skills
- Experience in creating support automations and workflows
- Ability to influence cross-functional teams and stakeholders effectively
Complete Job Description
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