Senior Solutions Engineer
Job Summary
Working remotely, the full-time Senior Solutions Engineer will take ownership of complex customer issues, drive proactive product fixes, and develop enterprise solutions and automation to enhance support operations.
Key responsibilities
- Proactively identify and resolve complex, high-impact customer cases while communicating effectively with stakeholders
- Analyze recurring issues to implement product improvements and reduce manual support work through automation
- Create reusable playbooks and provide coaching to the support team, tracking systemic risks and operational insights
Required qualifications
- Significant experience in technical support, customer success, or related fields
- Demonstrated ability to resolve complex, cross-functional customer issues
- Strong root-cause analysis and systems-thinking skills
- Experience in creating support automations and internal tools
- Ability to influence stakeholders and work autonomously
Complete Job Description
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