Senior Solutions Engineer
Job Summary
Serving as a primary technical contact for Enterprise accounts, the full-time Senior Solutions Engineer will support customers through onboarding, training, and troubleshooting complex issues while working remotely.
Key responsibilities
- Serve as a trusted technical advisor, guiding Enterprise customers on integrating Chromatic's features into their workflows and maintaining strong relationships
- Troubleshoot technical issues and design tailored solutions to meet specific customer needs
- Implement technical integrations for Enterprise accounts and collaborate with Customer Success Managers to enhance the customer experience
Required qualifications
- 4+ years in a customer-facing technical role, preferably in a B2B SaaS or developer tools company
- Strong background in frontend technologies and familiarity with modern JavaScript tools and frameworks
- Excellent problem-solving skills with the ability to communicate complex technical concepts effectively
- Strong interpersonal skills and the ability to build relationships with both technical and non-technical stakeholders
- Highly organized with strong time management skills, able to manage multiple projects across different accounts
Complete Job Description
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